SAP Change Request Management (ChaRM)
Managing all change activities with transparancy
When executing changes on your SAP environment, it's essential to have a transparent view to enable a smooth transition. These changes are especially difficult when driving multiple projects in parallel with varying priorities. SAP have provided ChaRM as part of the SAP Solution Manager toolbox to help implement and oversee all activities while making changes to the IT system.
While minimising disruption to the business, SAP ChaRM uses a workflow-based approval for transport management and creates audit-proof documentation of functional changes among other benefits;
Control
ChaRM creates a single source of truth for various stakeholders in customisable dashboards
Compliance
An ITIL-compliant process where all decisions are made on workflow-based approvals which are customised to conform to SLA procedures
Code Information
ChaRM classifies the quantity of custom code across systems and categorises them according to various attributes such as the critical level and severity
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Control
ChaRM creates a single source of truth for various stakeholders in customisable dashboards
-
![]()
Compliance
An ITIL-compliant process where all decisions are made on workflow-based approvals which are customised to conform to SLA procedures
-
![]()
Code Information
ChaRM classifies the quantity of custom code across systems and categorises them according to various attributes such as the critical level and severity