SAP IT Service Management (SAP ITSM)
Providing a higher standard for incident resolution
Slow resolution to IT issues are not only frustrating but can cause severe business loss if not managed correctly. As incidents arise, SAP ITSM resolves matters quickly and minimises their effects by identify the root cause and takes immediate corrective action. ITSM enables businesses to run ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management and more.
The tool brings instant clarity to any issues as they arise, connecting those affected and individual, departments, consultants or support staff to resolve the matter quickly.
SAP ITSM core processes:
Incident Management
Resolves incidents reported by end users
Knowledge Management
Provides information about a subject, usually about resolving incidents
Problem Management
Investigates disruptions and provides solutions, preventing reoccurring disruptive events
Service Request Management
Manages predefined IT services that are used regularly within the organisation
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Incident Management
Resolves incidents reported by end users
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Knowledge Management
Provides information about a subject, usually about resolving incidents
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Problem Management
Investigates disruptions and provides solutions, preventing reoccurring disruptive events
-
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Service Request Management
Manages predefined IT services that are used regularly within the organisation
The highly configurable tool can be set up to match your exact business needs and provides a higher level of service by:
- Integrating with your ECC / S/4HANA
- Delivering a custom auto-escalating framework to track progress on tickets and requests
- Ability to raise requests from the product itself rather than logging it in a separate tool
- Capturing and documenting incidents from creation to resolution
- Ensuring best practice processes are followed
- Providing full control and transparency
- Connecting to SAP and non-SAP tools
Configured and customised in just 8 weeks:
To realise the full potential of ITSM, book a call with one of our technical consultants.